Frequently Asked Questions
Welcome to the BelayHost Frequently Asked Questions. Here you will find answers to the common questions asked about our services.
How long will it take for my web hosting account to be set up?
We setup web hosting accounts immediately upon receiving your order.
How long will it take for my new domain name to become active?
New domain registrations are active the same day they are registered.
Can I buy a domain name, but not buy web hosting?
Yes you can.
How can I pay for my web hosting account or domain name?
Normal payment is via a credit or debit card. Call us if you need to make other arrangements.
Can I have a free trial of a web hosting account?
We give all customers a 30 day money back guarantee if you are not satisfied for any reason.
Do I get an invoice?
Yes, you will receive an invoice via email.
Do you host adult or warez websites?
No, we do not host those types of websites.
What is the speed of your network?
Our servers are on a gigabit Ethernet network, with multiple upstream gigabit connections.
What type of hardware will my VPS be hosted on?
We utilize HP Proliant servers which are known for their incredible reliability.
Which web hosting reseller control panels do you offer?
We use the Cpanel control panel as our standard, but on VPS servers you can use any control panel you want.
How is bandwidth usage calculated?
All bandwidth usage is calculated by the monthly number of megabits transferred.
Which VPS hosting platforms are available?
We use VMWare ESX/ESXi packages.
Which packages are included with OS templates?
We install minimal OS packages with the option to add any packages you want.
How long does it take to get my server set up?
Servers are available within 1 hour of the placement of your order.
How do I add additional IP addresses? Is there an upgrade fee?
Additional IP addresses are available for $5/month per address by simply emailing or calling us. There is no one time fee. If you need many addresses call us for pricing.
Can I create mail accounts on my server? What software is included for mail?
Web Hosting accounts running under Cpanel have basic email available with an option to upgrade to our premium or Exchange email systems. If you have your own VPS/Cloud server you can install any email software you desire.
Who is responsible for the server hardware?
We are responsible for the server hardware for Web Hosting and VPS/Cloud Server Hosting. If you provide your own server hardware you would be responsible for any hardware issues on your equipment.
What is your uptime guarantee?
We guarantee 99.9% up-time.